Refund and Return Policy

Effective Date: 01/12/2023

Thank you for choosing Flower Basket. We strive to provide you with the finest floral arrangements and exceptional service. Please read our Refund and Return Policy carefully to understand your rights and obligations when making a purchase from us.

1. Refund Policy:

• Quality Assurance: We take great care to ensure the quality of our products. If, however, you are not satisfied with the freshness or quality of your flowers, please contact us within 48 hours of receiving your order.

• Cancellation: Orders can be canceled up to 24 hours before the scheduled delivery time. Cancellation requests received after this period may not be eligible for a full refund.

• Refund Process: Refunds, when applicable, will be processed using the original payment method within 5-7 business days. Please note that the processing time may vary depending on your financial institution.

2. Return Policy:

• Damaged or Incorrect Orders: If you receive a damaged or incorrect order, please contact our customer support team within 48 hours of delivery. We may request supporting documentation, such as photographs, to assess the issue.

• Return Process: In the case of damaged or incorrect orders, Flower Basket may offer a replacement or issue a refund at our discretion. Returns will be processed once we have received and inspected the returned items.

3. Contacting Customer Support:

• For refund or return inquiries, please contact our customer support team at info@flowerbasketkota.com. Provide your order number and detailed information about the issue, and we will assist you promptly.

4. Non-Refundable Items:

• Some items, such as gift cards, may be non-refundable. Please check the product description before making a purchase.

5. Changes to the Refund and Return Policy:

• Flower Basket reserves the right to update and modify this Refund and Return Policy at any time. Changes will be effective upon posting on our website.

6. Your Responsibility:

• To facilitate a smooth refund or return process, please provide accurate and detailed information about the issue and adhere to the timelines specified in this policy.

Thank you for choosing Flower Basket. We appreciate your trust in our commitment to quality and customer satisfaction.